Phyllis Waite / Management Consultant, Lecturer, Leadership & Team Coach

CLINICAL ASSISTANT RECRUITMENT AND TRAINING - We are experiencing a dramatic shortage of clinical assistants.   WHY WE ARE BEING FORCED TO GO OUTSIDE THE BOX for clinical staff...?   Because the 'tech/computer' industry has depleted people from healthcare.   SOLUTION ... OPPORTUNITY ... WE CAN HELP PW & Associates SOLUTION is to attract and train bright, motivated vocational people who are 'searching for a niche' and have a high desire to contribute to others.    Screening and placement of non-dental staff who aspire to join the dental profession.    Entry level wage negotiation. Two year plan to become a highly skilled, effective clinical team member. Entry level training results in you having an effective support team member after first one-on-one training session.   (Allows you to maintain your schedule immediately if your experienced assistant is out of the office.) One-on-one training in your office.   In office - PWA's associate with 30 years of expertise to train in your offfice. Structured training guide with assignments for continuing training between 'PWA, RDA Associates in office sessions.' Client supported: X-ray license course. RDA course and certification.	SYSTEMS & OPERATIONS FOUNDATIONAL TRACKING SYSTEMS Maximize technology VS running unmanageable reports. (Do you know the clear sign of not working with technology effectively? If you don't . . . Phyllis invites your call. Hint! It's visible.) How much follow up is too much? What is JUST RIGHT? (Dialing for dollars is obvious to staff and patients). Unscheduled Treatment Tracking (Learn and take advantage of the 'window of opportunity' with any newly diagnosed condition.) Weekly Doctor/Treatment Coordinator Support Meeting Continuing Preventive Care Tracking (Hygiene support) Management Tracking - What should you be aware of on a daily, weekly and monthly basis? Project Management - How to secure team follow up. Accounts Receivable Tracking - Respectful letter series and contact protocol. Insurance Tracking - Quick and timely follow up the Doctor knows is being done. - What is the patient responsiblity? Protocol set so staff and patient work together. Insurance follow up is a great POINT OF SERVICE if the opportunity is seen as such by staff and communicated as such to your patients. STATE OF THE PRACTICE RESULTS ASSESSMENT - A TEAM APPROACH TO QUANTIFING RESULTS.
PRACTICE PROMOTION / INTERNAL MARKETING NEW PATIENT PRESENTATION that bonds patients to your administrative / financial team members 'before' treatment fees are presented. An interactive experience enabling staff to learn the patients perceived barriers to accepting treatment while allowing staff to 'invite patients to relax and focus on what you and Doctor are DISCOVERING about your dental conditions. Staff can then commit to be well prepared and informed to answer questions and support the patients desired treatment plan at the end of the visit. (Make no mistake . . . THIS IS A MARKETING OPPORTUNITY). Patient Service Forms that allow patients to go home and recant the real experience, not their version of it. (We know that can be dangerous) Communication skills are the first place to start. - How are we greeting patients? - How do we respond as patients arrive late? Internal hand outs that are fun and PURPOSEFUL. Hygiene :”Timely Care” Incentive Card (Another POINT OF SERVICE that staff can promote to patients). Quality Treatment Warranty Promotion Tracking System (Track it or it will go away)	TRAINING SUPPORT MATERIAL . . . "NOTHING BUT VERBAL SKILLS" 125.00 investment. You may make as many copies for your team as you wish. (45.00 for replacements) - Phyllis's 100 plus pages and growing verbal skills book is updated continuously. It comes with a FAX RESPONSE INPUT form ready for you to let Phyllis know a situation you did not find addressed in the present volume. This valuable office tool continues to stay current due to the amazing team members who have made contributions and sent in their "situations." BASICS FOR SMARTIES A self teaching guide for the non-dental or entry level dental employee. 125.00 (Includes clever self assessing quizzes). BUDDY TRAINING WORKBOOK . . . A customized NEW EMPLOYEE TRAINING WORKBOOK. Includes 3 hours of consultation. (Call for fee). EFFECTIVE PERSONALIZED EMPLOYMENT HIRING PACKAGE. RECRUITING SUPPORT - Applicant screening. - Ad development and placement. - Personal Profiles to support creating success with new employees. The more you understand them, the more realistic you can be about how they will integrate with you and your team members. Discussing how they deal with their personal work style challenges is valuable information for everyone. TELEPHONE CONSULTATION - "WHEN YOU JUST FEEL LIKE YOU WANT A REALITY CHECK . . . and to talk with an experience dental professional who understands your world and your challenges. CALL FOR FEES
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