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CLINICAL ASSISTANT RECRUITMENT AND TRAINING - We
are experiencing a dramatic shortage of clinical assistants. WHY WE ARE BEING FORCED TO GO OUTSIDE
THE BOX for clinical staff...? Because the
'tech/computer' industry has depleted people from healthcare. SOLUTION ... OPPORTUNITY ... WE CAN HELP PW & Associates SOLUTION is to attract and train bright, motivated vocational
people who are 'searching for a niche' and have a high desire to contribute to others. Screening and placement of non-dental staff who aspire to join the dental
profession. Entry level
wage negotiation. Two year plan to become
a highly skilled, effective clinical team member. Entry level training results in you having an effective support team member after first one-on-one training session.
(Allows you to maintain your schedule immediately if your experienced assistant is out of the office.)
One-on-one training in your office. In office - PWA's associate with 30 years of expertise to train
in your offfice. Structured training
guide with assignments for continuing training between 'PWA, RDA Associates in office sessions.'
Client supported:
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- SYSTEMS & OPERATIONS
FOUNDATIONAL TRACKING SYSTEMS
Maximize technology VS running
unmanageable reports. (Do you know the clear sign of not working with technology effectively? If you don't . . . Phyllis
invites your call. Hint! It's visible.)
- How much follow up is too much? What is JUST RIGHT? (Dialing
for dollars is obvious to staff and patients).
- Unscheduled Treatment Tracking (Learn and take advantage of
the 'window of opportunity' with any newly diagnosed condition.)
- Weekly Doctor/Treatment Coordinator Support
Meeting
- Continuing Preventive Care Tracking (Hygiene support)
- Management Tracking
- What
should you be aware of on a daily, weekly and monthly basis?
- Project Management
- How to secure team follow
up.
- Accounts Receivable Tracking
- Respectful letter series and contact protocol.
- Insurance
Tracking
- Quick and timely follow up the Doctor knows is being done.
- What is the patient responsiblity? Protocol
set so staff and patient work together. Insurance follow up is a great POINT OF SERVICE if the opportunity is seen as such
by staff and communicated as such to your patients.
- STATE OF THE PRACTICE RESULTS ASSESSMENT
- A TEAM
APPROACH TO QUANTIFING RESULTS.
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- PRACTICE
PROMOTION / INTERNAL MARKETING
- NEW PATIENT PRESENTATION that bonds patients to your administrative /
financial team members 'before' treatment fees are presented. An interactive experience enabling staff to learn the patients
perceived barriers to accepting treatment while allowing staff to 'invite patients to relax and focus on what you and Doctor
are DISCOVERING about your dental conditions. Staff can then commit to be well prepared and informed to answer questions and
support the patients desired treatment plan at the end of the visit. (Make no mistake . . . THIS IS A MARKETING OPPORTUNITY).
- Patient Service Forms that allow patients to go home and recant the real experience, not their version of
it. (We know that can be dangerous)
- Communication skills are the first place to start.
- How are
we greeting patients?
- How do we respond as patients arrive late?
- Internal hand outs that are fun
and PURPOSEFUL.
- Hygiene :”Timely Care” Incentive Card (Another POINT OF SERVICE that staff
can promote to patients).
- Treatment Warranty
- Promotion Tracking System (Track it or
it will go away)
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- TRAINING
SUPPORT MATERIAL . . .
- "NOTHING BUT VERBAL SKILLS"
125.00 investment. You may make as
many copies for your team as you wish. (45.00 for replacements)
- Phyllis's 100 plus pages and growing verbal skills
book is updated continuously. It comes with a FAX RESPONSE INPUT form ready for you to let Phyllis know a situation you did
not find addressed in the present volume. This valuable office tool continues to stay current due to the amazing team members
who have made contributions and sent in their "situations."
- BASICS FOR SMARTIES
A self
teaching guide for the non-dental or entry level dental employee. 125.00 (Includes clever self assessing quizzes).
- BUDDY TRAINING WORKBOOK . . . A customized NEW EMPLOYEE TRAINING WORKBOOK. Includes 3 hours of consultation. (Call
for fee).
- EFFECTIVE PERSONALIZED EMPLOYMENT HIRING PACKAGE.
- RECRUITING SUPPORT
- Applicant screening.
- Ad development and placement.
- Personal Profiles to support creating success with new
employees. The more you understand them, the more realistic you can be about how they will integrate with you and your team
members. Discussing how they deal with their personal work style challenges is valuable information for everyone.
- WEB TRAINING - TELEPHONE SUPPORT - "WHEN YOU JUST FEEL LIKE YOU WANT A REALITY CHECK . . . and to talk
with an experience dental professional who understands your world and your challenges. CALL FOR FEES
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3428 Bahia Blanca West, Suite N
Laguna Woods, CA 92637
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